Policies

 

 

At Holiday Kitty Cat Care we’re committed to protecting and respecting your privacy and are compliant with the General Data Protection Regulations 

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to claire@holidaykittycatcare.co.uk 

or by post to

Claire Moorhouse,

78 Brookfield,

West Allotment,

Newcastle upon Tyne,

NE27 0BJ 

 

Who are we?

Holiday Kitty Cat Care are a cat sitting service based in Newcastle upon Tyne 

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you enquire about our services and availability, when you register on the Holiday Kitty Cat Care portal where you update your personal details and when Holiday Kitty Cat Care visits you to conduct a consultation and gathers the information needed  in order to contact you whilst we are cat sitting and looking after your property. 

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, contact numbers and information required to keep your home and cats safe whilst in our care.  If you make a payment for services online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

 

How is your information used?

We may use your information to:

  • process bookings that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • To notify you of legitimite interests;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you, these may include information about promotions, associated goods and services and newsletters. 
  • process a service agreement 
  • To send seasonal greetings 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example invoices for HMRC purposes). We will hold your personal information on our systems for as long as is necessary for the relevant purposes.

 

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, contracted cat sitters, Pet Sitter Plus who look after the booking and data system for Holiday Kitty Cat Care). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Holiday Kitty Cat Care Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers we work in association with:

When you are using our secure online payment system, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us

 

Your choices

You have a choice about whether or not you wish to receive information from us. 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email:  claire@holidaykittycatcare.co.uk

 

How you can access and update your information

The accuracy of your information is important to us. Holiday Kitty Cat Care are currently inviting all their customers to log into the new booking and data system on line which will make it easier for you to review and correct the information that we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Use of 'cookies'

We do not use cookies on the website that is Holiday Kitty Cat Care however our third party companies that may be linked to the Holiday Kitty Cat Care website may use them.  

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Transferring your information outside of Europe

The information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

 

Complaints 

Without prejudice every linked client to Holiday Kitty Cat Care has the right to lodge a complaint to a supervisory authority, with an alleged infringement if the client considers that the processing of personal data relating to him or her infringes this Regulation. The supervisory authority would be the Information Commissioners Office.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in December 2018.

 

 

 

 

Terms of Business January 2019

 

1: Rates 

1.2: £8 per visit of up to 2 animals 

1.3: Additional animals charged at £4 each per visit 

Additional charges such as car parking and tunnel fees will be charged accordingly.  

1.4: Treble rate will be charged on Christmas Day and double rate Boxing Day, New Year’s Day, Easter Sunday and bank holidays. Good Friday is charged at normal rate.

1:4 Additional £4 per visit will be added if timely medication needs to be given to the animal(s) This will be discussed at consultation 

 

2: Payment:

2.1: Holiday Kitty Cat Care will require the arrangement of payment in advance of services. 

2.2: Invoices for extra services given within the cat sitting schedule such as Vet transportation, overnight stays or sundry replenishment (this is not an exhausted list) must be paid for within 7 days of the invoice produced otherwise a £25 admin fee will be added for each reminder plus an 8.5% daily interest charge.

 

3: Cancellation:

3.1: Clients must endeavour to give at least 48 hrs cancelation notice before services commence or could be charged a cancellation fee of £25

 

4: Working Hours:

4.1: Working hours are from AM 06.00 – 22.00.  A time slot will not be given in any circumstances unless animal is medicated.  In an any given situation Holiday Kitty Cat Care reserve the right to work before and after these working hours to ensure all cats are seen within that day. 

 

5: Liabilities: 

5.1 Holiday Kitty Cat Care will not be held responsible for any damage created by the owner’s cat/s to its owner’s property

5.2: Holiday Kitty Cat Care will remove any noticeable excrement including sick but are not responsible for the deep cleaning of the areas affected 

5.3: Holiday Kitty Cat Care will not be held liable for animals that are ill during care however Holiday Kitty Cat Care will take the animal to the vets for appropriate treatment. 

5.4: The client agrees to meet the vet’s charges directly with the vets. 

5.5: All vet’s fees must be paid for by the client and an additional £24  per hour to Holiday Kitty Cat Care or part thereof for the transportation to the vets and supervision 

5.6: Holiday Kitty Cat Care are not responsible for cats that are allowed outside or escape and do not return to their owner’s property; however, everything will be done to ensure a safe return and an escape prevention 

 

6: Clients Responsibilities: 

6.1: Clients are responsible for providing all food, litter and sundries. If not enough has been provided, then Holiday Kitty Cat care will provide, and the client billed for the supplies purchased plus a further £16 service charge.

6.2: A key must be made available to Holiday Kitty Cat Care at the point of home visit otherwise the key sent to Holiday Kitty Cat Care registered address.   

6.3: Clients must let Holiday Kitty Cat Care know how they would like their key returned after the completion of the cat sitting service. 

6.4: Clients must try and keep their sink emptied before visits start to ensure sufficient washing facilities of bowls and the hands of the cat sitter.  

6.5: Clients that live in a permit parking zone must be able to provide Holiday Kitty Cat Care with a valid permit close to client’s residence.  This is to ensure safety of the cat sitter and in the event of the animal needing urgent medical attention.  

6.6: All clients must provide a working key to their property and liability for any keys not tested before cat sitting commences is with the owner and not Holiday Kitty Cat Care.  Locksmith charges in the event of ill-fitting keys or broken locks will be met by the client/owner.  Broken keys in locks are client/Holiday Kitty Cat Care 50% share of the locksmith cost.

6.7: Clients agree to Holiday Kitty Cat Care instructing a locksmith in the event of lost, damaged keys or locks or for any other reason that would prevent Holiday Kitty Cat Care from accessing your property to maintain the health and well-being of the cat(s)

6.8: All clients must disclose if they have any surveillance or recording equipment in their homes and permission must be sought before filming the cat sitter or the sitting service.  Whilst Holiday Kitty Cat Care have no objection to your own home security methods we do need to be made aware of such devices in line with The General Data Protection Regulation requirements.  If this information is not disclosed and permission sought, you the client will be immediately informed to discuss the situation.  This may involve suspending cat care.  Please contact Holiday Kitty Cat Care if you require more information on this matter.  

6.9: All clients are responsible for making sure their key is with Holiday Kitty Cat Care before services commence.  If the client requires their key to be a collected, a charge of £5 will be included onto the clients invoice.  There is no charge for key collection at the point of the first initial consultation.  

6.10:  ALL customers must contact their vets before cat sitting commences and give Holiday Kitty Cat Care third party access in the event of the looked after animal needing veterinary assistance whilst in the clients absence.  This has replaced the old paper signing system.  

 

7: Health and Safety:

7.1: In the event of very adverse weather conditions everything will be done to ensure all animals are visited within the booked schedule. However if this is not possible due to the advise of the authorities then the health and safety of the cat sitter will always be Holiday Kitty Cat Cares first priority.  If visits are cut from the routine schedule then food timers will be provided for the duration of the service (when weather is adverse) to ensure the wellbeing of the animal.  This will be monitored very carefully and will only be used in extreme circumstances.  

 

8: Data Protection & Privacy Policy 

8.1: All clients data held by Holiday Kitty Cat Care is carefully stored and password protected.  It is not sold to third parties and only relevant information is kept. All Clients will be given the option as to whether they would like to receive marketing correspondence from Holiday Kitty Cat Care. You the client have freely given the personal data held by Holiday Kitty Cat Care for the purposes of contact whilst providing the cat sitting service. Full details about the Privacy Policy is available on the website or by request.  

 

8.2:  All clients using the Holiday Kitty Cat Care booking system are in full control as to what data they provide the business.  

 

9: Changes to Terms and Conditions 

9.1: Holiday Kitty Cat Care reserve the right to change these terms of business in accordance to business needs and clients informed of these changes 

 

 

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