At Holiday Kitty Cat Care we’re committed to protecting and respecting your privacy and are compliant with the General Data Protection Regulations
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org
or by post to
Newcastle upon Tyne,
Who are we?
Holiday Kitty Cat Care are a cat sitting service based in Newcastle upon Tyne
How do we collect information from you?
We obtain information about you when you use our website, for example, when you enquire about our services and availability, when you register on the Holiday Kitty Cat Care portal where you update your personal details and when Holiday Kitty Cat Care visit you to conduct a consultation and gathers the information needed in order to contact you whilst we are cat sitting and looking after your property.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, contact numbers and information required to keep your home and cats safe whilst in our care. If you make a payment for services online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example invoices for HMRC purposes). We will hold your personal information on our systems for as long as is necessary for the relevant purposes.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, contracted cat sitters, Pet Sitter Plus who look after the booking and data system for Holiday Kitty Cat Care). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Holiday Kitty Cat Care Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment system, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us
You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by e
How you can access and update your information
The accuracy of your information is important to us. Holiday Kitty Cat Care are currently inviting all their customers to log into the new booking and data system on line which will make it easier for you to review and correct the information that we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of 'cookies'
Links to other websites
In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of the United Kingdom
The information which you provide to us may be transferred to countries outside the UK By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the UK your information may be transferred outside the UK in order to provide you with those services.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Without prejudice every linked client to Holiday Kitty Cat Care has the right to lodge a complaint to a supervisory authority, with an alleged infringement if the client considers that the processing of personal data relating to him or her infringes this Regulation. The supervisory authority would be the Information Commissioners Office.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in January 2020
Terms of Business Jan 2020
1.2: Rates as of 1st January 2020, £10 per cat sit with an additional £3 per cat per visit with a maximum charge of 4 cats
1.3: Additional charges such as car parking and tunnel fees will be charged accordingly.
1.4: Treble rate will be charged on Christmas Day and double rate Boxing Day, New Year’s Day, Easter Sunday and bank holidays. Good Friday is charged at normal rate.
1:4 Additional charges will be added to a visit if medication needs to be given to the animal(s) This is priced according to which band the medication support is placed within the cat visit.
1.5: Band 1 charge £3 if a cat(s) is given more than 2 tablets or liquid medication in 1 visit, and/0r If the tablets/liquid medication is set to be given within a time bracket
1.6: Band 2 charge £6 if a cat(s) is given any medication through a needle this includes insulin and fluids per visit
2.1: Holiday Kitty Cat Care will require the arrangement of payment in advance of services. One month before services are required or immediate payment if booked within the month.
2.2: Invoices for extra services given within the cat sitting schedule such as Vet transportation or sundry replenishment (this is not an exhausted list) must be paid for within 7 days of the invoice produced otherwise a £25 admin fee will be added for each reminder plus an 8.5% daily interest charge.
3.1: Clients may be charged a cancellation fee of £25
4: Working Hours:
4.1: Working hours are from 06.00 – 22.00. A time slot will not be given in any circumstances unless animal is medicated within a timeframe. In an any given situation Holiday Kitty Cat Care reserve the right to work before and after these working hours to ensure all cats are seen within that day.
5.1 Holiday Kitty Cat Care will not be held responsible for any damage created by the owner’s cat/s to its owner’s property
5.2: Holiday Kitty Cat Care will remove any noticeable excrement including sick but are not responsible for the deep cleaning of the areas affected
5.3: Holiday Kitty Cat Care will not be held liable for animals that are ill or pass away during care however Holiday Kitty Cat Care will take the animal to the vets for appropriate treatment.
5.4: The client agrees to meet the vet’s charges directly with the vets.
5.5: All vet’s fees must be paid for by the client and an additional £30 per hour to Holiday Kitty Cat Care or part thereof for the transportation to the vets and supervision
5.6: Holiday Kitty Cat Care are not responsible for cats that are allowed outside or escape and do not return to their owner’s property; however, everything will be done to ensure a safe return and an escape prevention
5.7: Holiday Kitty Cat Care have the right to terminate cat care with immediate effect if they deem a customers behaviour to be intolerable and unjustified.
5.8: Holiday Kitty Cat Care are not covered under their insurance to administer medication for exisiting conditions an aminal has however can administer only after a disclaimer has been signed and appropriate satisfaction has been given by both parties.
6: Clients Responsibilities:
6.1: Clients are responsible for providing all food, litter and sundries. If not enough has been provided, then Holiday Kitty Cat care will provide, and the client billed for the supplies purchased plus a further £20 service charge.
6.2: A key must be made available to Holiday Kitty Cat Care at the point of home visit otherwise the key sent to Holiday Kitty Cat Care registered address.
6.3: Clients must let Holiday Kitty Cat Care know how they would like their key returned after the completion of the cat sitting service. Keys will be kept for 18 months then destroyed if client has not re used the service within this time
6.4: Clients must try and keep their sink emptied before visits start to ensure sufficient washing facilities of bowls and the hands of the cat sitter.
6.5: Clients that live in a permit parking zone must be able to provide Holiday Kitty Cat Care with a valid permit close to client’s residence. This is to ensure safety of the cat sitter and in the event of the animal needing urgent medical attention.
6.6: All clients must provide a working key to their property and liability for any keys not tested before cat sitting commences is with the owner and not Holiday Kitty Cat Care. Locksmith charges in the event of ill-fitting keys or broken locks will be met by the client/owner. Broken keys in locks are client/Holiday Kitty Cat Care 50% share of the locksmith cost.
6.7: Clients agree to Holiday Kitty Cat Care instructing a locksmith in the event of lost, damaged keys or locks or for any other reason that would prevent Holiday Kitty Cat Care from accessing your property to maintain the health and well-being of the cat(s)
6.8: All clients must disclose if they have any surveillance or recording equipment in their homes and permission must be sought before filming the cat sitter or the sitting service. Whilst Holiday Kitty Cat Care have no objection to your own home security methods we do need to be made aware of such devices in line with The General Data Protection Regulation requirements. If this information is not disclosed and permission sought in writing you the client will be immediately informed to discuss the situation. This may involve suspending cat care. Please contact Holiday Kitty Cat Care if you require more information on this matter.
6.9: All clients are responsible for making sure their key is with Holiday Kitty Cat Care before services commence. If the client requires their key to be a collected, a charge of £5 will be included onto the clients invoice. There is no charge for key collection at the point of the first initial consultation.
6.10: ALL customers must contact their vets before cat sitting commences and give Holiday Kitty Cat Care third party access in the event of the looked after animal needing veterinary assistance whilst in the clients absence. This has replaced the old paper signing system.
6:11. Customers must advise Holiday Kitty Cat Care in writing if their animals have recently been unwell, have known illness that has not been disclosed or have required vet assistance within one month before the service begins.
5:12 All Customers who require their animals to have medication administered must sign a disclamier before Holiday Kitty Cat Care can administer. Please note that medication support of an animal is subject to availability and the appropriate sitter available
7: Health and Safety:
7.1: In the event of very adverse weather conditions everything will be done to ensure all animals are visited within the booked schedule. However if this is not possible due to the advise of the authorities then the health and safety of the cat sitter will always be Holiday Kitty Cat Cares first priority. If visits are cut from the routine schedule then food timers will be provided for the duration of the service (when weather is adverse) to ensure the wellbeing of the animal. This will be monitored very carefully and will only be used in accordance with public advice.
7.2: If a cat appears displays aggressive behaviour, attempts to injure the sitter or injures the sitter, the owner will be informed immediately and alternative arrangements made. Holiday Kitty Cat Care reserve the right to stop the service in the event of being injured by an animal or if the aggressive behaviour makes it impossible to continue with the service.
8.2: All clients using the Holiday Kitty Cat Care booking system are in full control as to what data they provide the business.
9: Changes to Terms and Conditions
9.1: Holiday Kitty Cat Care reserve the right to change these terms of business in accordance to business needs and clients.